Process
Reliable, repeatable. Exact and relevant.
All driven through our ISO 20252:2019 Certified Quality System.
We offer the full range of integrated research methods, hosted in-house,
yielding reliable, high-quality data.
Telephone Interviewing
Large-scale surveys among the community and stakeholders to gain highly accurate quantitative data representative of the population. Longer in-depth surveys to gain extensive qualitative information and deeper insights.
Online Surveys
Large-scale online surveys through EMRS’s Tasmanian Online Community Panel or pre-approved third party national online panels. Consumer, community and stakeholder data and insights generated at speed and a relatively low cost.
Small groups allowing for in-depth discussions to gain comprehensive qualitative information on consumer needs, preferences and expectations. Recruitment and screening of participants through our in-house call centre and Tasmanian Online Community Panel. When one-to-one is best, we offer depth interviews conducted by our most senior and experienced researchers and executives.
Focus Groups and
Depth Interviews
Face-to-Face Intercept Surveys
Face-to-face intercept surveys at locations where feedback is sought directly from visitors, patrons and customers to gain pinpointed quantitative and qualitative data. Data collection undertaken by specially-trained teams of our interviewers using computer-aided personal interviewing technology (CAPI), or traditional methods where WIFI access is an issue.
Mystery Shopping
Assessments based on specified tasks to gauge the performance of businesses and their staff in delivering quality customer service. Mystery shops undertaken by specially-trained teams of our most adaptable interviewers.
Mixed Methods Approach
A mix of data collection methods may be the ideal research approach to adapt to a particular profile of the survey population, budgetary considerations, and the nature of the information and insights required.
We can reach any market anywhere in Australia and Oceania, providing data and insights that make a difference.
What is EMRS’ reach in the population surveys it offers?
There are no limits. Our research services are available to clients throughout Australia and beyond. We have the experience, expertise and resources to undertake full-service community, customer and stakeholder surveys wherever the target population is based.
Our telephone reach extends across Australia, New Zealand and the Pacific.
What are the key gains for clients in using EMRS’ research services?
Results that provide clients with an on-the-ground and evidence-based understanding of community and consumer perceptions, needs and preferences.
Insights that assist clients with the strategic development of their brand, product and service delivery.
Our ability to provide all fieldwork options, easy-to-use data table outputs, and full-service analysis and reporting.